The Developing a Star Teller comprehensive online program looks at the technical, compliance, security and sales side of one of the most important jobs in the financial institution. You will come in as a new recruit and you will leave with all the skills you need to be a star. If you have a job as a teller or head teller or you manage the teller side of things at your financial institution, this course is full of helpful tips on teambuilding, coaching and motivating a staff of people. You won’t want to miss this wonderful opportunity to learn all about what separates the average teller from the “Star”.
TOPICS COVERED:
How to motivate your tellers to “suit up and show up”
What is a team and how does a team work together?
How to teach technical skills to new employees
How to creating an environment of respect
What is today’s business etiquette? Cell phones, texting, and where are your boundaries?
Helping develop professional dress habits—nose piercings, thongs and flip flops are still out
Can the financial institution count on your team?
How to be a leader in today’s financial institution.
How to set goals for employees and help them achieve them.
How to get tellers to think about the long-term.
The Basics on checks, endorsements, signature cards
What happens on more complicated endorsements? Power of Attorneys, Custodians, Trustees
What happens when there is a forgery, forged endorsement or alteration
How to detect counterfeit currency
How to place holds under Regulation CC
How to fill out Currency Transaction Reports
Detecting Red Flags for Money Laundering
Understanding Substitute Checks
Learning everything you need to know about Treasury Checks and postal money orders
Learn law on stop payment orders, stale dated, post-dated and death issues on checks
Learn more about common check scams
Learn what to do if your institution is robbed
Customer service skills for dealing with people through the drive through, across the counter and when situations heat up
