HOW TO HANDLE DEPOSIT ACCOUNTS AT THE DEATH OF A CUSTOMER

1 1/2 HOURS

OVERVIEW:

Your customer has passed away and many issues begin to arise.  Who can have information on the account, who owns the account, who has access to the account?  It doesn't stop.    What happens on power of attorneys and authorized signers?  Can the spouse of the sole proprietor continue access to the account?  What about that last tax refund check?  Is the account still insured by the FDIC.  If you want to know how to handle deposit accounts at the death of a customer, this special seminar is designed to cover these questions and more.  We will give you better tools in making those hard decisions and answering tough customer questions when someone has passed away.

WHAT YOU WILL LEARN:

• Probate versus non probate transfers
• When does the will rule and when does the signature card
• What by-passes a will? PODs, IRAs, JTWROS
• Living trusts and successor trustees
• When do we know that a customer is deceased
• When can we use Small Estate Affidavits
• What happens to power of attorney, authorized signers?
• Do sole proprietorships cease at death?
• FDIC issues
• And much much more...

WHO SHOULD ATTEND:

New account representatives, personal bankers, branch administrators, branch managers, customer service representatives any anyone who handles deposit accounts.